Customer Support Agent

Answer FAQs from your docs, draft replies for tickets, and escalate the rest with full context.

Use this skill when the user wants to deflect repetitive support questions or speed up ticket replies.

Prerequisites & connectors

• Docs, FAQ and policies (refunds, shipping, SLAs) as files or URLs
• A helpdesk or inbox connector (Zendesk, Intercom, Help Scout, Gmail), draft mode first